Frequently Asked Questions – Sugarlift

What does the name Sugarlift mean?

Sugarlift is a printmaking technique in which a mixture of sugar and water is painted on the plate. It also rather ideally describes our mission to add some much needed “sugar,” if you will, to people’s lives through art.


Do you really offer free shipping?

Yes! Shipping is free for all U.S. collectors. For international orders, a flat rate of $50 will be charged at checkout.

 

Can I return my art?

Yes, if you would like to return your order for any reason, we will provide you with a full refund. We ask that you return your art within two weeks of delivery and in the original packaging. At Sugarlift, we strive to make returns as easy as your original purchase -- please read more about our return policy here.


What should I do if my art arrives damaged?

If art arrives damaged or if there are any issues with your order at all, please contact us immediately by sending an email to hello@sugarlift.com so that we may process a replacement or full refund. We ask that you report the damage within 7 days of delivery and send us detailed photographs of the damage and packaging, so we can work with you to get the damaged order back to us and a new replacement to you.


How long will it take for my art to arrive?

Photographs and digital works will ship within 2-4 business days, and unique works take 5-7 business days. Delivery timelines depend on the shipping option you select.  We always give collectors a tracking number, so you'll know exactly when you can expect your new artwork.


If I want to buy a print or a photograph from Sugarlift, is it limited edition?

Yes! All of our prints and photographs come in limited editions, which means only a pre-determined number of them will ever be produced at a specific size. This helps protect the value of the artwork.


Are all of your prints archival?

Yes, Sugarlift uses only archival paper and inks. Our frames are also made entirely out of archival material. So if the art is cared for--especially if it is kept out of direct sunlight)--it will last for generations.


Can I come see the art in person?

In some cases, yes! We would be happy to arrange a studio visit with any artist you are interested in meeting to view their work.


If I live in New York City, could you deliver my art to me directly?

Yes! We’d be happy to deliver and install your art in person. Just let your Sugarlift art designer know you’d like to use this free service.


Does all of the art come framed?

Yes, all artwork is available framed. Some of our photography is also available in different formats, like prints mounted on acrylic or dye sublimation prints. Your Sugarlift art designer will guide you towards choosing the medium that’s right for you and your space.


What makes your frames “high quality”?

All of the materials in our frames are archival to prevent any acidity that may cause art to yellow or fade over time.


When my art arrives, will it be ready to hang on the wall?

Yes! Framed art arrives with a pouch including all of the accessories you need to hang. All you need is a hammer.


How do you find and choose your artists?

Our goal is to celebrate young artists and connect them with access to a larger audience. We find the type of artist that no matter what you put in front of them -- a crayon, a paintbrush, or an engraver -- they’ll create something that will captivate us. These artists display a mastery of materials, they are the best of a particular school or style and they have an understanding of the greater context of their work.

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