Return Policy – Sugarlift

Return Policy


Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

There are certain situations where only partial refunds or no refunds are granted. The most common example is an item that is not in its original condition, is damaged or missing parts. Another example is sale items. Items discounted more than 20% cannot be returned.


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sugarlift.com.


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sugarlift.com.


Shipping

To return your product, you should mail your product in its original packaging to: Sugarlift LLC, 79 Madison Ave, WeWork c/o Sugarlift, New York, NY 10016.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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