Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed and fine-tuned by Sharetribe.

Please read this Privacy Policy carefully before using Our Service.

1 - Interpretation and Definitions

1.1 - Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 - Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Application means the software program provided by the Company downloaded by You on any electronic device, named Sugarlift.
Business refers to Sugarlift, the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sugarlift, 508 W 28th Street, New York, NY 10001, United States, Business ID 46-5569840. For the purpose of the GDPR, the Company is the Data Controller.
Consumer refers to You.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to the United States.
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
Operator refers to Sugarlift. For the purpose of the GDPR, the Company is the Data Controller.
Personal Data is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Sale, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third party for monetary or other valuable consideration.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Sugarlift, accessible from https://www.sugarlift.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

2 - Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: hello@sugarlift.com
By visiting this page on our website: https://www.sugarlift.com/contact

3 - Collecting and Using Your Personal Data
3.1 - Types of Data Collected
3.1.1 - Personal Data
In the course of using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Bank account information for transactions
Credit card number and expiration date for billing
Usage Data which includes details about how you’ve used our Service
3.1.2 - Usage Data
Usage Data is captured automatically when interacting with our Service.

This may encompass data such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, our Service pages that you visit, time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Accessing our Service via a mobile device might result in the collection of specific data including, but not limited to, the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and other diagnostic data.

3.1.3 - Information from Third-Party Social Media Services
Our Service offers you the option to create an account and log in using third-party social media services such as:

Google
Facebook
Twitter
LinkedIn
Apple
If you choose to use this feature, we may receive certain profile information associated with your social media account, including your name, email address, activities, and contact list.

By choosing to provide this information, you authorize us to collect, store, and use it in accordance with this Privacy Policy.

3.1.4 - Tracking Technologies and Cookies
To enhance the functionality and personalization of our Service, we utilize Cookies and similar tracking technologies. These may include:

Cookies or Browser Cookies. Small files placed on your device that enable us to remember your preferences and various settings. You can configure your browser to reject all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you might not be able to use some portions of our Service.

Web Beacons. Small electronic files contained within sections of our Service or emails, enabling us to count users who have visited those pages or opened an email, and for other related website statistics (e.g., recording the popularity of certain website content and verifying system and server integrity).

We employ both session and persistent Cookies for purposes such as:

Necessary / Essential Cookies: Required for the operation of our Service, allowing you to access secure areas of our website.
Cookies Policy / Notice Acceptance Cookies: Identify whether users have consented to the use of cookies on the Service.
Functionality Cookies: Enhance the functional performance of our Service and personalization, such as remembering your preferences.
Tracking and Performance Cookies: Collect information about how you use our Service and enable us to improve and analyze its functionality.

3.2 - Use of Your Personal Data
At Sugarlift, we value your privacy and are committed to using your Personal Data responsibly. Here’s how we may use your information:

To Provide and Enhance Our Service: We use your data to provide, maintain, and monitor the usage of our Service, ensuring you receive high-quality and reliable service.
Account Management: Your Personal Data helps us manage your account, providing access to different functionalities that enhance your user experience.
Contractual Obligations: We process your data to fulfill our contractual obligations, ensuring the delivery of products or services you've purchased through our Service.
Communication: We may contact you with updates, offers, and promotional materials related to our Service, which you have the option to opt-out of at any time.
User Support: Your information allows us to respond to your inquiries and fulfill your requests, providing a seamless customer service experience.
Marketing and Promotions: With your consent, we might send you information about products, services, and promotions tailored to your interests.
Business Operations: In the event of mergers, acquisitions, or business transfers, your Personal Data may be shared or transferred as part of the transaction.
Data Analysis and Improvement: We use your information for data analysis, identifying trends, and improving our Service, products, and marketing efforts.
Sharing Your Personal Information
We may share your Personal Data under the following circumstances:

With Service Providers: To facilitate our Service, perform Service-related services, or assist in analyzing how our Service is used.
During Business Transfers: Your information may be shared or transferred as part of a merger, sale of assets, or acquisition.
With Affiliates: For business operations, subject to this Privacy Policy.
With Business Partners: To offer you certain products, services, or promotions.
In Public Areas of Our Service: Information shared in public areas may be viewed by all users and could be publicly distributed outside.
With Your Consent: We may share your information for any other purpose with your explicit consent.
3.3 - Retention of Your Personal Data
Sugarlift will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will also retain Usage Data for internal analysis purposes. Usage Data is generally kept for a shorter period, except when needed for strengthening security or improving Service functionality, or as legally required.

3.4 - Transfer of Your Personal Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By agreeing to this Privacy Policy and submitting your information, you consent to this transfer. We will take all steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

3.5 - Managing Your Personal Data
At Sugarlift, we respect your right to control your personal data. You have the full ability to delete or request deletion of the personal data we have collected from you.

Direct Deletion: Within our Service, you may have the option to directly delete specific information about yourself.
Account Management: Should you wish to update, amend, or delete your personal information, you can do so at any time by accessing the account settings within your account, provided you have one.
Assistance from Us: For any personal information not directly accessible to you or for complete deletion of your account, you can reach out to us. We're here to help you access, correct, or delete your personal data.
Please note that for legal reasons or due to our legitimate interests, we might be required to retain certain pieces of information.

3.6 - Disclosure of Your Personal Data
Your privacy is our priority, but there are certain circumstances under which we might have to disclose your personal data:

3.6.1 - Business Transactions
In the event of a merger, acquisition, or asset sale, your personal data might be transferred. We commit to notifying you before any such transfer and the application of a new Privacy Policy.

3.6.2 - Law Enforcement and Legal Obligations
We may disclose your personal data if legally required or in the good faith belief that such action is necessary to:

Comply with legal obligations or governmental requests
Protect and defend the rights or property of Sugarlift
Prevent wrongdoing in relation to our Service
Ensure the personal safety of our users or the public
Protect against legal liabilities
3.7 - Ensuring the Security of Your Personal Data
The security of your personal data is crucial to us. While no method of transmission over the internet or electronic storage is completely secure, we are committed to implementing commercially acceptable means to protect your personal data. However, we cannot guarantee its absolute security.

4 - Processing Your Personal Data
Our trusted third-party service providers might process your personal data on our behalf. These providers are carefully selected to ensure your data is handled securely.

4.1 - Analytics and Insights
To enhance our Service, we utilize various third-party analytics providers, including but not limited to:

Google Analytics: Offers insights into website traffic and user interaction with our Service. You can opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on and adjust your ad settings on mobile devices as per Google's instructions. Google's Privacy Policy
Matomo: An open-source analytics platform that respects user privacy. Matomo Privacy Policy
Fathom: Focuses on providing analytics services without compromising user privacy. Fathom Privacy Policy
Each analytics provider is chosen for their commitment to privacy standards and data protection.

4.2 - Email Marketing
Sugarlift values your engagement and aims to keep you informed about our latest news, products, and offers that might interest you. With your Personal Data, we tailor our email communications to match your preferences and interests. If you prefer not to receive such communications, you have the freedom to opt out at any time using the unsubscribe link in our emails or by directly contacting us.

For effective email marketing, we partner with trusted Email Marketing Service Providers, including:

Mailchimp: A leading email marketing platform provided by The Rocket Science Group LLC, ensuring high standards of privacy and security. For more details, please refer to Mailchimp's Privacy Policy.

4.3 - Payments
To facilitate transactions for our paid products and/or services, Sugarlift incorporates secure and reputable third-party payment processing services. Rest assured, your payment card details are directly processed by these third-party processors and are never stored or collected by us, adhering strictly to the guidelines of the PCI-DSS as managed by the PCI Security Standards Council.

Our trusted payment processors include:

Stripe: Known for its robust security measures, Stripe's Privacy Policy is available at https://stripe.com/us/privacy.
PayPal: A globally recognized payment solution, PayPal's comprehensive Privacy Policy can be viewed at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

4.4 - Behavioral Remarketing
Sugarlift utilizes remarketing strategies to reconnect with visitors who have shown interest in our Service. Through cookies and similar technologies, our third-party vendors, including but not limited to Google Ads and Facebook, help us serve tailored advertisements based on your previous visits and interactions with our Service.

To enhance user privacy and control, you may opt-out of personalized advertising by adjusting your advertising preferences on platforms like Google and Facebook or through broader opt-out options provided by industry groups such as:

The Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices/
The European Interactive Digital Advertising Alliance (EDAA) at http://www.youronlinechoices.com/
The Digital Advertising Alliance (DAA) at http://optout.aboutads.info/?c=2&lang=EN
Additionally, mobile device settings typically offer options like "Limit Ad Tracking" (iOS) or "Opt Out of Ads Personalization" (Android) to control the collection of data for advertising purposes.

Our partnerships in behavioral remarketing are designed with privacy in mind, and we are committed to transparency in our advertising practices. For more detailed information, please refer to the Privacy Policies of our third-party vendors.

4.5 - Enhancing User Experience with Third-Party Services
To continually improve our Service, we may use various third-party Service Providers, including but not limited to:

Intercom: Provides messaging services to enhance customer support. Privacy Policy
Facebook Messenger: Used for direct communication with users. Privacy Policy
Zendesk: Offers customer service software and support ticketing. Privacy Policy
Tawk.to: A live chat feature for real-time user support. Privacy Policy
5 - External Links Policy
Our Service may include links to external websites not operated by us. We urge you to review the Privacy Policies of these external sites, as we cannot control, and are not responsible for, their content or privacy practices.

6 - Adherence to GDPR
6.1 - Legal Grounds for Processing Personal Data
Sugarlift processes Personal Data under the GDPR framework with lawful bases, including consent, contract performance, legal obligations, vital interests, public tasks, and legitimate interests.

6.2 - Your Data Protection Rights under GDPR
As a user within the EU, you are granted rights such as accessing, correcting, erasing, and restricting your Personal Data. Sugarlift is committed to facilitating these rights efficiently.

6.3 - Exercising Your GDPR Rights
For any GDPR-related requests or concerns, please contact us directly. We may require identity verification for such requests. Concerns regarding our data practices can also be directed to the appropriate data protection authority within the EEA.